Telehealth companies struggling to stand out in a crowded virtual care market are increasingly leaning on chatbots, online questionnaires, and automated follow-ups to triage patients and trim costs, letting them care for more patients for less money.
Patients seeking on-demand doctors’ visits and quick prescriptions have a growing number of choices, ranging from private companies like Nurx and Ro mainly offering non-emergency care like birth control consultations to behemoths like Amwell tackling primary and urgent care. Despite a surge of patients seen during the pandemic, many of these virtual care companies still haven’t turned a profit. And in a sea of competitors offering similar services, the money they save through automation could make a difference in their financial success. Unlock this article by subscribing to STAT+ and enjoy your first 30 days free! GET STARTED STAT+ is STAT’s premium subscription service for in-depth biotech, pharma, policy, and life science coverage and analysis. Our award-winning team covers news on Wall Street, policy developments in Washington, early science breakthroughs and clinical trial results, and health care disruption in Silicon Valley and beyond. What’s included? Daily reporting and analysis The most comprehensive industry coverage from a powerhouse team of reporters Subscriber-only newsletters Daily newsletters to brief you on the most important industry news of the day STAT+ Conversations Weekly opportunities to engage with our reporters and leading industry experts in live video conversations Exclusive industry events Premium access to subscriber-only networking events around the country The best reporters in the industry The most trusted and well-connected newsroom in the health care industry And much more Exclusive interviews with industry leaders, profiles, and premium tools, like our CRISPR Trackr. This name will appear with your comment
https://www.statnews.com/2022/01/05/telehealth-automation-triage-appointments/
